Frequently Asked Questions
Everything you need to know about our luxury home collections.
Where are your products manufactured?
We take great pride in our heritage; all of our luxury candles, soaps, and stationery are proudly designed and handcrafted in Great Britain using traditional techniques.
What is the estimated shipping time for my order?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.
Are your candles made from natural ingredients?
Yes, our candles are poured using a bespoke blend of natural waxes and premium fragrance oils to ensure a clean, long-lasting burn and an exceptional scent throw.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Do you offer gift wrapping services?
Every Chase and Wonder order arrives beautifully packaged in our signature aesthetic, making them perfect for gifting. You can also add a personalized gift message at checkout.
How can I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your parcel's progress.